SOFTSWISS Platform Deep Dive with Fabio Castellitto
We had the pleasure to video interview Fabio Castellitto, the Business Development Manager of SOFTSWISS. The video is also available on YouTube.
We had the pleasure to video interview Fabio Castellitto, the Business Development Manager of SOFTSWISS. The video is also available on YouTube.
SOFTSWISS is a platform provider and game aggregator that also delivers jackpot solutions and an affiliate system as part of a single package. The company has been active for 16 years, employs about 2,500 staff, and maintains offices in Poland, Malta, and Georgia.
“Hi to everyone, this is Fabio Castellitto. I am from SOFTSWISS and I am speaking to you from Lisbon at SBC 2025.”
A platform is the backbone of an online casino. It is the system that allows an operator to run all activities from one place.
Through the platform an operator can build and manage bonus campaigns, launch tournaments, segment players, and perform KYC checks. Operators can also edit their websites directly through CMS tools.
“The platform is the managing system which will allow the operator to manage all the activities on their casino website.”
In addition, the platform includes integrations with external providers such as games, sportsbooks, and payment services.
SOFTSWISS bundles several components so operators do not need to contract different vendors.
“All these extra tools are integrated in the same platform which will be managed by the operator itself.”
At summits like SBC, operators compare platforms by looking at features, integrations, cost, and flexibility. SOFTSWISS positions itself with specific strengths.
The bonus engine supports advanced promotions. The CMS allows operators to make frontend changes whenever needed. A detailed player segmentation system makes targeting possible at a level that many competitors cannot match.
“We have a very unique player segmentation system which is very difficult to find on other platforms.”
Finally, operators can get sportsbook, jackpots, aggregators, and affiliates from one single company rather than piecing them together.
Operators often want to know how much they can modify. Fabio clarifies that both whitelabel and turnkey clients can make frontend changes through the CMS. Some limits exist depending on the type of collaboration, but the CMS makes modifications possible in both cases.
“When using the CMS through the back office, whitelabel or turnkey does not make any difference. Customers will be free to do any kind of modification anytime.”
Whitelabel means the operator runs under the provider’s license, corporate structure, and often the provider’s bank account. This allows the operator to focus mainly on marketing, while the provider manages payments, operations, and compliance.
“The license with whitelabel is always on the provider’s side. Turnkey is completely opposite.”
Turnkey projects are for operators who already hold or plan to obtain their own license. The provider delivers the technology stack while the operator handles compliance and banking. Some providers assist with licensing, but the responsibility lies with the operator.
Whitelabel is not automatically cheaper. It can require deposits or guarantees that increase costs. Turnkey requires more investment upfront in company setup and licensing.
Each model has different cost structures. Whitelabel projects often include a deposit requirement of tens of thousands, while turnkey projects demand significant investment in corporate and licensing steps.
“With a whitelabel the provider normally requires some guarantee or deposit. With a turnkey project you need to consider the corporate and license side from the beginning.”
Operators need to evaluate both legal obligations and long-term flexibility before choosing between them.
SOFTSWISS reviews each new project together with the operator. The team checks payment solutions for the target territories first, since payments are the critical starting point. They then look at the business plan and overall numbers to determine fit.
“Everything is starting from the territories. We verify payments first, then check technical and legal possibilities to operate.”
Launching a new project takes months of preparation. The process covers many small details that need to be fixed early to avoid problems later.
Operators that migrate usually cite poor support or limited payment gateways at their previous providers. SOFTSWISS argues that by verifying both technical and legal conditions in advance, such issues can be avoided.
“Normally in migrations we hear about problems on support and on payment gateways. These issues are not happening on our side because of prior verification.”
Fabio closes the interview with an invitation to continue the discussion at upcoming shows.
“Thank you very much and I hope to see you at our next event which will be at SiGMA Rome in November.”