SOFTSWISS Platform Deep Dive with Fabio Castellitto
We had the pleasure to video interview Fabio Castellitto, the Business Development Manager of SOFTSWISS. The video is also available on YouTube.
We had the pleasure to video interview Fabio Castellitto, the Business Development Manager of SOFTSWISS. The video is also available on YouTube.
SOFTSWISS is a platform provider and game aggregator that also delivers jackpot solutions and an affiliate system as part of a single package. The company has been active for 16 years, employs about 2,500 staff, and maintains offices in Poland, Malta, and Georgia.
“Hi to everyone, this is Fabio Castellitto. I am from SOFTSWISS and I am speaking to you from Lisbon at SBC 2025.”
A platform is the backbone of an online casino. It is the system that allows an operator to run all activities from one place.
Through the platform an operator can build and manage bonus campaigns, launch tournaments, segment players, and perform KYC checks. Operators can also edit their websites directly through CMS tools.
“The platform is the managing system which will allow the operator to manage all the activities on their casino website.”
In addition, the platform includes integrations with external providers such as games, sportsbooks, and payment services.
SOFTSWISS bundles several components so operators do not need to contract different vendors.
“All these extra tools are integrated in the same platform which will be managed by the operator itself.”
At summits like SBC, operators compare platforms by looking at features, integrations, cost, and flexibility. SOFTSWISS positions itself with specific strengths.
The bonus engine supports advanced promotions. The CMS allows operators to make frontend changes whenever needed. A detailed player segmentation system makes targeting possible at a level that many competitors cannot match.
“We have a very unique player segmentation system which is very difficult to find on other platforms.”
Finally, operators can get sportsbook, jackpots, aggregators, and affiliates from one single company rather than piecing them together.
Operators often want to know how much they can modify. Fabio clarifies that both whitelabel and turnkey clients can make frontend changes through the CMS. Some limits exist depending on the type of collaboration, but the CMS makes modifications possible in both cases.
“When using the CMS through the back office, whitelabel or turnkey does not make any difference. Customers will be free to do any kind of modification anytime.”
Whitelabel means the operator runs under the provider’s license, corporate structure, and often the provider’s bank account. This allows the operator to focus mainly on marketing, while the provider manages payments, operations, and compliance.
“The license with whitelabel is always on the provider’s side. Turnkey is completely opposite.”
Turnkey projects are for operators who already hold or plan to obtain their own license. The provider delivers the technology stack while the operator handles compliance and banking. Some providers assist with licensing, but the responsibility lies with the operator.
Whitelabel is not automatically cheaper. It can require deposits or guarantees that increase costs. Turnkey requires more investment upfront in company setup and licensing.
Each model has different cost structures. Whitelabel projects often include a deposit requirement of tens of thousands, while turnkey projects demand significant investment in corporate and licensing steps.
“With a whitelabel the provider normally requires some guarantee or deposit. With a turnkey project you need to consider the corporate and license side from the beginning.”
Operators need to evaluate both legal obligations and long-term flexibility before choosing between them.
SOFTSWISS reviews each new project together with the operator. The team checks payment solutions for the target territories first, since payments are the critical starting point. They then look at the business plan and overall numbers to determine fit.
“Everything is starting from the territories. We verify payments first, then check technical and legal possibilities to operate.”
Launching a new project takes months of preparation. The process covers many small details that need to be fixed early to avoid problems later.
Operators that migrate usually cite poor support or limited payment gateways at their previous providers. SOFTSWISS argues that by verifying both technical and legal conditions in advance, such issues can be avoided.
“Normally in migrations we hear about problems on support and on payment gateways. These issues are not happening on our side because of prior verification.”
Fabio closes the interview with an invitation to continue the discussion at upcoming shows.
“Thank you very much and I hope to see you at our next event which will be at SiGMA Rome in November.”
In our second interview with Fabio Castellitto from SOFTSWISS, filmed at iGB Live London 2026, the focus moved from platform basics to one of the newest product areas in iGaming: prediction markets.
Fabio explains how prediction markets allow users to make predictions about real-world events beyond traditional sports. These events can include crypto, technology, politics, elections, entertainment, company announcements, and financial topics.
“Prediction markets allow people to make predictions about different events. The main difference compared to a traditional sportsbook is that users are not limited only to sports.”
Fabio gives several reasons for the rise of prediction markets. First, users increasingly want to participate in global events rather than only follow them. Second, younger audiences are interested in topics such as crypto, technology, politics, and entertainment. These are areas that traditional sportsbooks usually do not cover in the same way.
He also points to the growth of platforms such as Polymarket, which helped show that there is demand for predicting real-world events.
“People want to participate in global events, not just follow them.”
A key part of the interview is the difference between peer-to-peer prediction markets and the SOFTSWISS model. In a peer-to-peer platform like Polymarket, revenue usually comes from trading fees. This means the business depends on trading activity and liquidity.
SOFTSWISS uses a different model. Its prediction market solution works with fixed odds, similar to a sportsbook. Operators set the odds, accept bets, and earn revenue through the built-in margin.
“At SOFTSWISS, we are using a different approach. We use fixed odds, just like a sportsbook.”
Sports still matter, but Fabio says the biggest opportunity is outside sports. The main categories he mentions are:
According to Fabio, politics, elections, and cryptocurrency pricing are currently among the strongest categories.
The SOFTSWISS Prediction Market is described as a new event-based betting solution for iGaming operators. Instead of using a peer-to-peer model, it brings prediction markets into a sportsbook-style fixed odds format.
The product can be used in several ways. An operator can launch a standalone prediction market project, add prediction markets to an existing casino platform, or combine them with a sportsbook. Fabio says the most common scenario is sportsbook plus prediction markets, but some operators are also interested in prediction markets as a separate product.
“The product fits naturally to the SOFTSWISS ecosystem.”
Fabio describes the product mainly as a turnkey B2B solution. The ideal customers include sportsbook operators, casino operators, new brands entering the market, crypto-focused operators, and brands targeting younger or more specific audiences.
For new brands, prediction markets can be a way to enter the market with a different angle. For existing casino and sportsbook operators, they can extend the current product offering.
The launch process is described as straightforward. It usually includes an initial consultation, product demo, technical integration, market setup, configuration, testing, and then going live.
“The process is very straightforward.”
Fabio adds that the tool can be launched very fast, depending on the operator and project setup.
Liquidity is one of the biggest questions around prediction markets. Fabio says this question comes up often in negotiations. His answer is that operators must understand the difference between a peer-to-peer prediction market and the SOFTSWISS fixed odds model.
Peer-to-peer platforms need buyers and sellers on both sides of every market. Without enough users, the market can become inactive. SOFTSWISS avoids this issue because players bet directly with the operator.
“There are no liquidity problems, no market makers, and no order books. It does not depend on user activity.”
Fabio says SOFTSWISS is seeing strong interest from across the industry. Operators understand that players may want more than traditional sports betting.
The strongest demand is coming from existing sportsbook operators, crypto-focused brands, and new operators looking for differentiation. He describes prediction markets as a new vertical where many companies are curious and some may build serious business models.
The prediction market technology space is still at an early stage. Companies like Polymarket have helped create awareness and prove demand, but Fabio says the fixed odds prediction market segment is still relatively new.
This creates an opportunity for operators that want to enter early and build a strong position.
Fabio says the requirements are similar to sportsbook or casino operations. Operators need the right licensing framework, risk management processes, sportsbook compliance procedures, and marketing strategies.
Regulation will be very important for the future of prediction markets. Some countries may treat prediction markets as betting products, while others may apply financial market rules.
“Operators should focus on transparency and responsible gaming from the start.”
Fabio says the biggest misunderstanding is the idea that all prediction markets work in the same way. Polymarket helped prove that people are interested in predicting real-world events, but SOFTSWISS is taking a different route by bringing the opportunity into a proven sportsbook model.
“What SOFTSWISS is doing is bringing this opportunity into a proven sportsbook model.”